Return Conditions and Process:

1. Return Request Time: Customers are required to submit a return request within 30 days of receiving the merchandise.

2. Shipping Responsibility: Customers are responsible for all shipping costs associated with the return.

3. Return Address: Please return the merchandise to the following address:
DERWENT POINT 312 GOSWELL RD LONDON UNITED KINGDOM EC1V 7AF

4. Return Conditions:
– The item must be in its original, unused, undamaged, and unmodified condition.
– Include the order number and detailed information from the original purchase.
– Certain customized or special orders may not be eligible for return; please contact customer service for more information.

Return Process:

Submit a Return: Please submit your return request through our website or customer service channels, providing the order number and relevant information.

Confirmation: We will contact you shortly after receiving your return request to confirm.

Refund Processing: Once the returned item is received and inspected, we will process your refund within 7 business days.

U.S. Customer Service Hotline:(+1)9294828006.
Customer Service Email:[email protected].

If you have any questions or need further assistance, please feel free to contact our customer service team.